4 Examples of Fulfillment & Shipping Benefiting Businesses of All Sizes
Business owners and managers must consider several factors when running their operations. Recruiting team members, promoting products and services, and maintaining a safe environment for customers to shop all play important roles in determining the success of your business. However, fulfillment and shipping represents an overlooked, but equally important factor for business owners and managers to consider. Shipping and fulfillment consist of receiving, processing, and delivering product orders to customers. Although it seems like a relatively straightforward process, fulfillment and shipping can turn into a logistical nightmare, especially during the current economic climate that is defined by frequent supply chain disruptions.
The answer to overcoming fulfillment and shipping challenges involves finding the right company to handle the critically important business function. At Complete Mailing & Printing, our team of fulfillment and shipping experts provides four important benefits for our customers.
Better Customer Service
You have heard the timeless saying: It is easier to maintain the loyalty of a customer than it is to attract a new customer to buy your products and services. Research reveals businesses lose as much as $62 billion in sales each year because of poor customer service. One of the most common types of poor customer service concerns product delivery delays. With intense competition, enhancing your customer service by outsourcing fulfillment and shipping can help your business maintain a loyal customer base.
You receive support around the clock via emails, phone calls, and text messages, as well as obtain guaranteed delivery dates to improve customer experiences.
Decrease Order Processing Times
Business owners and managers are like jugglers in that they must focus on several responsibilities at the same time. One of the first responsibilities to take a back seat to other responsibilities is fulfillment and shipping. You train your team members to deliver superior customer service, promote your product and services to attract new customers, and receive payment for sales to complete customer buying cycles. However, you forgot one important step.
You also have to pack and ship your products in a timely manner. Outsourcing fulfillment and shipping leads to much faster delivery times.
Eliminate Order Errors
What is just as frustrating for your customers as waiting too long to receive a product? The answer is receiving a product in a timely manner, but it is the wrong product. A fulfillment and shipping service keeps close track of every order to ensure your customers receive what they ordered. At Complete Mailing & Printing, we have established a system that includes a product confirmation process that verifies the accuracy of each order. Eliminating product errors is the direct result of a more efficient shipping and fulfillment system.
Increased Profitability
Let’s assume we have two businesses: Business A and Business B. Business A handles all fulfillment and shipping responsibilities in-house. Due to product errors and a slow delivery system, Business A experiences stagnant sales and a sharp increase in operating costs. Business A experiences stagnant sales because of losing customers because of shipping and fulfillment errors. A sharp increase in operating costs is mostly due to the high cost of replacing products that sustain damage during the shipping and fulfillment process.
A highly rated fulfillment and shipping service, such as the one provided by Complete Mailing
& Printing, helps your business boost its bottom line by increasing sales and lowering operating costs.